At Pwiic, we strive to ensure a safe and smooth experience for our users. The Pwiic protection fees provide multiple guarantees in case of any issues with a service.
🔒 Secure Provision Holding
When you select a provider and pay the provision, your money is securely held on Pwiic.
✅ You have full control: the provision is only released to the provider when you confirm satisfaction. ✅ The provider is assured that the payment is secured before starting the service.
🔄 Refunds: In which cases?
💰 Full refund of the provision (100%) if:
✔️ The provider cancels the service before it starts.
✔️ The provider does not show up on the scheduled day.
✔️ The provider stops responding before the service starts.
⚖️ Poorly executed service: how does it work?
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The requester must provide clear evidence (photos, videos, screenshots, etc.) to the provider.
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The provider may decide to issue a partial or full refund or offer an alternative solution (work correction, additional service, price reduction, etc.).
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If no agreement is reached, Pwiic acts as a mediator to find a fair solution.
⛔ No refund possible if: ❌ Payment was made directly to the provider (no protection, no intervention from Pwiic). ❌ The provision has already been voluntarily released by the requester.
🛡️ AXA Insurance: Protection up to €1 million
Pwiic protection fees include AXA insurance, covering material and bodily damages up to €1 million in case of an incident.
⚠️ This insurance applies subject to the general conditions of AXA insurance.
⚠️ Conditions for Guarantee Application
🔹 The provision must be paid before the service starts to activate the guarantees. 🔹 Payment must be made entirely through Pwiic to benefit from protection and insurance. 🔹 Payments made directly to the provider are not covered, and Pwiic cannot intervene in case of issues.
💡 Good to know: If you choose a premium provider, the Pwiic protection fees are €0!
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