What are Pwiic Protection Fees?

Pwiic Protection Fees ensure the safety and reliability of services completed on the platform. They protect both requesters and service providers.

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Why are Pwiic Protection Fees applied?

The fees fund the following features:

1. Securing the service and payment:

   • A provision corresponding to the agreed amount is secured on the platform before the start of the service.
   • This provision protects the requester if the service is poorly completed, non-compliant, or unfinished.
   • Important: To benefit from this protection, always request an official offer and pay the provision and protection fees through the platform before starting the service.

2. No fees for Premium Providers:

   • If you choose a premium service provider, there are no Pwiic protection fees added to their offer. You only pay the exact price set by the provider.

3. Support in case of disputes:

   • If a disagreement arises, the Pwiic team will assist in finding a fair and equitable solution.

4. AXA insurance for service providers:

   • Service providers are automatically covered by AXA insurance for material and bodily damage:
     • Example: A provider falls from a ladder (bodily injury) or a door falls and breaks a vase (material damage).
   • This insurance ensures peace of mind for both requesters and providers.

5. Trust and reliability:

   • The fees fund tools such as the trust score and verification badges, ensuring a safe and high-quality environment.

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What are the risks of paying outside Pwiic?

⚠️ Paying directly outside the platform comes with significant risks:

1. You lose your protection:

   • The service will not be covered by Pwiic’s AXA insurance or dispute support.

2. It’s illegal:

   • Payments outside the platform can be considered undeclared work, exposing both parties to legal penalties.

3. You’ll have to pay again through Pwiic:

   • If you already paid outside the platform, the amount will still be due on Pwiic. Recovering your funds will be your responsibility.

In short: refuse payments outside the platform to avoid risks.

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How much are Pwiic Protection Fees?

• Pwiic Protection Fees are paid by the requester.
• They amount to approximately 5% of the total price, with a minimum of €2.
• No protection fees are added when you choose a premium provider.

The exact fee is always displayed clearly before confirming the service.

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Conclusion

Pwiic Protection Fees ensure the safety of your service and payment, provide AXA insurance for providers, and guarantee support in case of disputes.

⚠️ Always refuse payments outside the platform to remain protected and avoid legal risks.

Choosing a premium provider? There are no additional fees—just the price of the service.