Pwiic Protection Fees ensure the safety and reliability of services completed on the platform. They protect both requesters and service providers.
Why are Pwiic Protection Fees applied?
The fees fund the following features:
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Securing the service and payment:
- A provision corresponding to the agreed amount is secured on the platform before the start of the service.
- This provision protects the requester if the service is poorly completed, non-compliant, or unfinished.
- Important: To benefit from this protection, always request an official offer and pay the provision and protection fees through the platform before starting the service.
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No fees for Premium Providers:
- If you choose a premium service provider, there are no Pwiic protection fees added to their offer. You only pay the exact price set by the provider.
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Support in case of disputes:
- If a disagreement arises, the Pwiic team will assist in finding a fair and equitable solution.
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AXA insurance for service providers:
- Service providers are automatically covered by AXA insurance for material and bodily damage:
- Example: A provider falls from a ladder (bodily injury) or a door falls and breaks a vase (material damage).
- This insurance ensures peace of mind for both requesters and providers.
- Service providers are automatically covered by AXA insurance for material and bodily damage:
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Trust and reliability:
- The fees fund tools such as the trust score and verification badges, ensuring a safe and high-quality environment.
What are the risks of paying outside Pwiic?
⚠️ Paying directly outside the platform comes with significant risks:
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You lose your protection:
- The service will not be covered by Pwiic’s AXA insurance or dispute support.
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It’s illegal:
- Payments outside the platform can be considered undeclared work, exposing both parties to legal penalties.
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You’ll have to pay again through Pwiic:
- If you already paid outside the platform, the amount will still be due on Pwiic. Recovering your funds will be your responsibility.
In short: refuse payments outside the platform to avoid risks.
How much are Pwiic Protection Fees?
- Pwiic Protection Fees are paid by the requester.
- They amount to approximately 5% of the total price, with a minimum of €2.
- No protection fees are added when you choose a premium provider.
The exact fee is always displayed clearly before confirming the service.
Conclusion
Pwiic Protection Fees ensure the safety of your service and payment, provide AXA insurance for providers, and guarantee support in case of disputes.
⚠️ Always refuse payments outside the platform to remain protected and avoid legal risks.
Choosing a premium provider? There are no additional fees—just the price of the service.
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