How does the provision system work on Pwiic?

The Pwiic provision system ensures a secure and fair collaboration between service requesters and providers. Here’s everything you need to know:

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1. What is a provision?

A provision is an amount paid in advance by the service requester when selecting a provider.

• For the requester: Your payment is secured on Pwiic until you validate that the service has been completed to your satisfaction. You retain control over the release of funds.
• For the provider: You are assured of receiving payment promptly if the service is completed according to the agreement.

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2. Payment of the provision

• Requester: You pay the provision online when selecting a provider, and this must be done before the service begins.
• Security:
  • The funds remain secured on Pwiic until you decide to release them.
  • The provider is paid once the funds are released.
  • You can choose to release funds:
    • In stages, for a long-term service.
    • For purchasing materials by the provider, if required.
    • In full at the end, once the service is completed and validated.

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3. Releasing the provision

• Request by the provider: Once the service is completed, the provider requests the release of the provision through the platform.
• Action by the requester: The requester has 3 days to accept or decline this request.
• Transfer of funds: Once approved, the provision is transferred to the provider’s virtual wallet, where they can withdraw their funds.

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4. Cancellation and refund

• Cancellation by the requester:
  • The provider can propose a full or partial refund to cover incurred expenses (materials, time, etc.).
  • In case of a dispute, Pwiic intervenes to find a fair solution.
• Cancellation by the provider:
  • The requester receives a full refund, unless a specific agreement is reached between the parties.

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5. Security and insurance

• AXA Insurance: All services paid through Pwiic and under the provision system (paid before the start) allow the provider to open an insurance claim for material or bodily damages.
• Enhanced support:
  • In case of a dispute, the Pwiic team intervenes to protect both parties.
  • If the service was not completed properly, Pwiic may refund the provision to the requester.
  • If the service was completed correctly but the requester refuses to release the provision, Pwiic may release the funds to pay the provider.

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6. Payment transparency

• The provision amount includes:
  • The amount set by the provider.
  • Pwiic protection fees (about 5%), charged to the requester. These fees cover:
    • Payment security.
    • AXA insurance.
    • Assistance in case of disputes.
• Providers receive 100% of the amount they set, minus banking fees and, for Belgian individuals, the legal tax (10.7%).

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Why use the provision system on Pwiic?

• For requesters:

  • Your payment is secure until the service is validated.
  • You are covered in case of issues, as providers are backed by AXA insurance.

• For providers:

  • You are assured of timely payment if the service meets the agreement.
  • You benefit from a secure system that builds trust with requesters.

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With Pwiic, you enjoy a secure, transparent, and fair system for all your services. 😊